Scheduled (Planned) Care
At Children’s Health Ireland (CHI), we know that coming to hospital can feel worrying for children, young people and families. We aim to make every visit as safe, supportive and comfortable as possible. Each child’s journey is different. Some may attend for a single appointment, while others may need tests, follow-up visits or a longer stay. Care pathways, waiting times and teams can vary across services. Your appointment letter will include specific details about your child’s care.
What is scheduled care?
Scheduled (planned) care is non-emergency care that is booked in advance, such as:
- Outpatient appointments
- Tests or procedures
- Planned (elective) surgery
Ábhar an leathanaigh
Ar an leathanach seo gheobhaidh tú eolas faoi:
Before your appointment
You will receive an appointment letter with:
- Date, time and location
- Clinic or department details
- Instructions (for example, fasting or medications)
Please:
- Read all instructions carefully
- Bring any required items or medications
- Contact the department if your child is unwell
Appointment letters are usually sent up to six weeks before your appointment.
Arriving at CHI
- Arrive on time and allow extra time for parking and finding your clinic
- Check in at reception if required
- Staff are available to help you find your way
Your appointment letter will tell you where to go.
During Your Visit
Your child will be cared for by a multidisciplinary team, which may include doctors, nurses and other healthcare professionals.
- Your letter will usually include your child’s consultant
- You may see another doctor from the consultant’s team
- The consultant remains responsible for your child’s care
We will:
- Explain what is happening
- Answer your questions
- Involve children and young people in their care
Waiting times:
We try to run clinics on time, but delays can happen. Staff will keep you updated.
Next steps:
The doctor may:
- Arrange a follow-up appointment
- Recommend tests or treatment
- Discuss a day case or inpatient stay
Parents, Guardians and Carers
- A parent or guardian is usually expected to attend
- There may be limits on the number of people attending
Please speak to staff if you need:
- Sensory supports
- Translation or interpretation
- Any other assistance
Going Home
Before you leave, staff will explain:
- Next steps or follow-up appointments
- Any care needed at home
- Who to contact if you have questions
Please ask if anything is unclear.
Cancelling or changing your appointment
If you cannot attend your appointment, please call the number on your appointment letter as soon as possible. This allows us to offer the appointment to another child who may be waiting. If your child still needs care, we will arrange a new appointment. If we do not hear from you and the appointment is missed, your child may be removed from the waiting list.