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Patient Feedback and Support Service

We welcome your views on the service and care we provide, whether it is a compliment, suggestion or complaint. Your feedback helps to bring about meaningful improvements across all CHI locations.

How to make a formal complaint

If it has not been possible to solve your problem at a local level, you can make a formal complaint to our service.

You should make a complaint as soon as possible. The time frame for making a complaint is within 12 months of the issue or within 12 months of becoming aware of the issue.

You can submit your feedback online by completing the Feedback Form below and click submit or you can email us at
Patient feedback Email

Alternatively, you can also send your written complaint by post to:

Patient Feedback and Support Service,
CHI at Crumlin,
D12 N512

What do you need to include in your complaint:

  • Your name
  • Contact details – email/phone number/address
  • Your child’s name and date of birth, and hospital number if available
  • A summary of the issues of complaint including below:

- What happened?

- Where did it happen?

- When did it happen?

- Who was involved?

- What is your desired outcome?

To find out more about the Patient Feedback and Support Service (PFSS) please read this overview.

If you are unhappy with the hospitals response you may be able to request an internal review or a review through the Office of the Ombudsman for Children– further details on this process can be found here: Ombudsman for Children

If you would like support, independent of the Hospital when giving your feedback then you can contact Health Complaints. They can provide you with information on how to contact independent advocacy services. You can contact the organisation through

Patient Advocacy Service
The Patient Advocacy Service is a national independent, free and confidential service that provides information and support to people who want to make a complaint about an experience they have had in a public hospital. The Service can help users make a formal complaint about a hospital experience. They have a phone line, online contact form and information on this website to help people when they want to make a formal complaint. You can contact them on 0818 293 003 or contact them via Contact Us - Patient Advocacy Service

  • For more information about how the data you submit will be used please refer to the CHI privacy policy here.
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